• Q1: Is it safe to purchase via the Internet?

Yes. We partner with top e-commerce services providers in software industry to ensure your online purchase is fast and safe. Online orders are transacted via secure encrypted Internet connection. No private information will leak.

 

• Q2: What kinds of payment options do you offer?

We offer numerous customer payment options including: PayPal, Visa, MasterCard, Eurocard, Alipay, Bank/Wire transfer, American Express, Diners Club, JCB, Credit/Debit card (Payment information by Fax), Discover/Novus.

 

• Q3: Am I entitled to a refund?

Considering our partners’ policies, we allow 30 days to refund or exchange your product. Should it exceed more than 30 days, refund/exchange is no longer allowed. To learn more detailed info, please check our refund policy.

 

• Q4: Does the price include value added tax while ordering via Paddle?

Your payment via Paddle does not include value added tax. You may need to pay VAT varies by country.

 

• Q5: Can I get a CD package when purchase your product?

Your payment is for registration Email/code ONLY, not a CD package.

 

• Q6: What if I was charged twice for the same product?

If you were charged more than the price you should pay, usually due the duplicated order submissions, please email us with order details. We will refund the duplicated payment to you within days.

 

• Q7: How can I cancel the recurring annual payment for Any Video Converter Pro?

If you want to cancel your recurring annual payment for Any Video Converter Pro, you can follow the steps to operate by yourself:

1. Click Business Profile icon beside Log Out.

2. Click Profile and settings.

3. Click Financial info.

4. Click Update in the My preapproved payments section.

5. Click Cancel or Cancel Subscription and follow the instructions.

 

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